IS&T is one team comprised of five departments.
Academic Support
Academic Support provides guidance and support for classrooms, labs, and other learning spaces across campus, including UM’s Learning Management System, Canvas.
Asset Management
Asset Management is responsible for maintaining the asset management portfolio of physical and soft assets such as computing equipment, software licensing agreements, and maintenance agreements. This area also co-manages the annual computer deployment.
Business Support Services
Business Support Services implements, maintains, and supports the systems that support University administration and operations. These systems include enterprise business software such a Argos, Banner, Cashnet, CBORD, Dynamic Forms, etc. The University’s website is also managed by this unit.
IT Operations & Cybersecurity
IS&T Operations is responsible for the University data center, network infrastructure, and cybersecurity. This includes the enterprise firewall, core router, and switches. This unit also provides University internet service, wireless access, VoIP telephony services, Active directory services, and enterprise email.
Solution Center
The Solution Center is the frontline “IT Helpdesk” providing technology assistance to faculty, staff, and students. Technology support is provided for university-owned computers, printers, and mobile devices. The Solution Center provides end-user support for issues with user accounts, email, and connecting to Wi-Fi. Additional information, including location and hours, can be found on the Solution Center webpage.
